Historical Analyzer Solution
Informiam contact center solutions are designed specifically for the end user. We understand that each contact center is unique along with the challenges they face, therefore Informiam offers both conventionally packaged software as well as hosted solutions.
Historical Option
"We've always suspected that our agents knew things before anyone else, But we had no mechanism to take advantage of their rich customer contact. With Informiam, we feel like we just received the keys to the kingdom."
Senior Manager,
Customer Operations
Fortune 150 Company
In the intense world of the real-time contact center, managers are constantly inundated with information, events and situations that require an immediate response. Given this constant buzz of activity, it can become easy to experience “tunnel vision” and lose the broader context of events. Are the events occurring simply one time situations, or are they part of a broader trend that require deeper analysis and a more significant response?
The Historical Option with Informiam Contact Center Advisor solves this issue, by allowing managers to immediately obtain any historical information they require. Best of all, this can be done in an “On-Demand” environment where this information can be found with a simple mouse click – rather than shuffling through hundreds of pages of stale reports to find the one piece of data you need.
Also see Workforce Option
See how the Informiam Contact Center Advisor's Historical Option can work for you.
