Contact Center Software Solutions

Informiam contact center solutions are designed specifically for the end user. We understand that each contact center is unique along with the challenges they face, therefore Informiam offers both conventionally packaged software as well as hosted solutions.

Changes in the performance level of any contact center component - from call volume or agent availability to supporting technical systems – can have dramatic effect(s) on the entire organization. We consider the changing environment as we developed our software solution.

Two of the most challenging issues in Contact Center
management today are:

1. Realizing you have a problem.
2. Figuring out the root cause of that problem.

Today's contact centers rely on historical data, field staff and an assortment of software applications to notify you that you are experiencing a problem now! Reliance on multiple sources for historical data often allows problems to go undetected for extended periods of time. Eventually, these inefficiencies lead to a reduction in customer satisfaction that can result in lost revenue opportunities and higher operational costs.

Informiam for Cisco IPCC

Leveraging existing investments in best of breed technology,as Cisco partners, for enterprise routing and IPCC is a must for any enterprise contact center running under today's demanding business conditions.

Informiam's Informiam for Cisco IPCC solution works alongside industry leading contact center software products from Cisco - like the Intelligent Call Manager (ICM) - to meet this growing demand for converged communications.

Informiam OnDemand – Advanced Hosted Solution:

Informiam On Demand is the first hosted proactive management solution for contact centers. Informiam allows customer service organizations to operate at “customer speed” by consolidating information from disparate data sources, correlating events and determining relationships between them, identifying the root causes of an event, and communicating issues directly to appropriate management for immediate action. Informiam reduces issue identification time by up to 90%, enables the contact center to meet service levels without adding staff, improves revenue by minimizing business interruptions, and provides a unified view of all contact center operations.

Informiam for Cisco IPCC

Leveraging existing investments in best of breed technology for enterprise routing and IP communications is a must for any enterprise contact center running under today's demanding business conditions.

Informiam's Informiam for Cisco IPCC solution works alongside industry leading contact center products from Cisco - like the Intelligent Call Manager (ICM) - to meet this growing demand for converged communications.