Crisis Management for Contact Centers

For today's business and technology executives, instant identification of what's going on inside your organization is imperative for corporate success through effective crisis management.

By the time the phone rings, it is often too late to avoid the negative implications of application performance problems and system failures. Specific issues require immediate attention. Managers need a crisis management solution that can distinguish critical issues and quickly deliver crisis alerts to appropriate management and staff.

Informiam for Crisis Management puts you in a proactive position by providing a real-time "heads-up display" of your critical systems and how those systems are impacting different areas of your company. Stop staring at a screen with a thousand points of data trying to figure out what is important and where it is impacting your organization. Informiam helps you work smarter through crisis management by filtering and analyzing data across disparate systems then delivering a highly intuitive business-focused view.

With Informiam for Crisis Management, managers gain easy access to the tools and information they need to:

• Interpret critical dependencies across multiple systems
• Promptly identify and resolve reoccurring system outages
• Automatically notify end users of critical operational events
• Increase productivity of resources previously assigned to manual data gathering tasks

Enlarge Crisis Management screen

Beyond the visually dynamic displays with drill down capability, Informiam for Crisis Management further empowers you with a subscription tool that allows key personnel to opt-in to specific event-driven alerts and receive the information via e-mail, PDA, interactive pager or other wireless devices. You chose which information to receive and elect to be in-touch and informed about critical corporate activity 24X7 when crisis management is needed. As companies demand more from their investments, it becomes increasingly important to stay tuned into current operating conditions. Informiam for Crisis Management keeps you informed.