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Contact Center Associations
American Teleservices Association
American Teleservices Association is an organization comprised of teleservices (outsourcing) providers and related industries.
Association for Service Management
The Association for Services Management International (AFSMI) is the only global organization dedicated to furthering the knowledge, understanding, and career development of executives, managers, and professionals in the high-technology services and support industry. Our goal is to provide leadership and direction that helps our individual and corporate members expand their capabilities to meet the growing complexities and challenges of the industry.
Association of Call Center Managers (ACCM)
A professional association dedicated to advancing the profession of call center management. The ACCM's Mission is to advance the profession of call center management by providing networking, peer mentoring, research, education, and other vital resources that elevate the role and value of a call center leader.
Association of TeleServices International
Founded in 1942, ATSI represents 800 of the most sophisticated telemessaging service bureaus in the U.S. and abroad. With over 350,000 customers in the U.S. alone, the members generate revenue in excess of $1 billion.
CallCenterCafe
Delivers call center professionals with resources, tools, informative articles, networking and a call center community.
Call Center Network Group
CCNG is a networking organization with membership comprised of call center management and industry professionals.
Customer Care Institute
The Customer Care Institute (CCI) is an international organization that assists companies with improving the delivery of Customer Care. CCI focuses on issues found in the Customer Service, Consumer Affairs, Teleservices and Help Desk professions. The Institute provides its clients with Customer Care assessments, front-line and management skills training courses, customer satisfaction measurement programs and other services designed to enhance customer loyalty. CCI conducts and monitors research on Customer Care issues, identifies emerging trends, organizes Forums and workshops and publishes the Customer Care Update and the Customer Care Network News. The Institute's clients represent a wide range of industries including financial services, healthcare, information technology, automotive, electronics, manufacturing, consumer goods and trade associations.
Enterprise Computer Telephony Forum (ECTF)
The ECTF brings together the best industry thinkers on the planet to deliver on a shared vision in the computer telephony industry to allow for open access to a diversity of communications products and services.
Incoming Calls Management Institute (ICMI)
Everyone who joins the ICMI call center association receives the monthly newsletter Call Center Management Review, free access to more than 500 articles, a 15% discount on ICMI seminars and publications, and much more. Unique to ICMI Membership is your choice of Professional Interest Areas - Workforce, People and Technology Management, and Strategy & Leadership.
Information Technology Association of America (ITAA)
The ITAA web site provides information about the IT industry, its issues, the association's programs, publications, meetings, seminars and more...plus links to other valuable web sites. Enjoy your visit and check back periodically because the industry is not only fast growing...but fast changing. The ITAA Home Page can be your best stop on the Internet for industry news and perspective. It's also a great way to get to know the Association and its many valuable programs.
International Customer Service Association (ICSA)
ICSA is dedicated to promoting the development and awareness of the customer service profession through networking, education and research.
NorthEast Contact Center Forum
Since early 1991 the NECCF has been addressing the needs of industry professionals by facilitating networking opportunities and offering quarterly events focusing on the pressing topics of contact center management. Please view our pages to find out more about us and learn how the NECCF can help you better manager your center.
Society of Consumer Affairs Professionals
SOCAP is celebrating its 30th anniversary in 2003. Membership is open to all professionals who are in some way responsible for creating and maintaining customer loyalty: vice presidents, directors, managers, and supervisors with responsibilities for consumer affairs, customer service, customer relationship management, inbound call centers, market research, information systems integration, sales and marketing, database management, new business development and operations.
Society of Telecommunications Professionals
The Society of Telecommunications Consultants (STC) is an international organization of voice and data communications professionals who serve clients in business, industry, service organizations, and government. STC members adhere to strict professional standards and a rigorous code of ethics.
Society of Workforce Planning Professionals
The Society of Workforce Planning Professionals (SWPP) is an organization devoted to facilitating education and networking opportunities among workforce planners across all industries.
The Call Centre Association
The Call Centre Association was established in February 1996 in response to industry demand for an organization which could serve the professional shared needs of the UK call centre industry.
The Call Centre Manager's Forum
If you have found the data & information valuable on the Forum Website, then you'll like the in depth practical advice on the 'subscriber-only' Resource Online Website. Our clients have had trial access to these pages as part of our ongoing support services and the feedback has encouraged us to make this available on a subscription basis. On Resource-Online we go in depth with the many issues confronting Call Centre Managers. Here you will find the tools & models we have developed over the years to help clients improve Call Centre productivity & Call Outcome, articles and presentations which until now have been reserved for clients only.
The Customer Contact Management Association
CCMA was formed in Australia in June 1996. We recognize all Call Centre organizations including help desk services. There is no distinction between inbound or outbound, sales or service, or industry. Over the last five years the CCMA has grown from strength to strength in both membership and industry recognition.
The Direct Selling Association (DSA)
The Direct Selling Association (DSA) is the national trade association of the leading firms that manufacture and distribute goods and services sold directly to consumers. More than 150 companies are members of the association, including many well-known brand names.
The Direct Marketing Association
The Direct Marketing Association (The DMA) is the largest trade association for businesses interested in direct, database, and interactive global marketing, with about 4,700 member companies from the United States and 53 foreign nations on six continents.
The Help Desk Institute
Help Desk Institute (HDI) is the world's largest membership association for the service and support industry. Founded in 1989, HDI's mission is to lead and promote the customer service and technical support industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs.
