Additional Contact Center Resources
Call Center Magazine
Call Center Magazine is the only magazine dedicated to providing in-depth and unbiased product and strategic information for call center executives. These professionals are responsible for improving customer relations and retention through call centers - and they rely upon Call Center Magazine to make purchasing decisions on the hardware, software and services critical to their success. This respected editorial attracts the largest number of readers in the call center, customer care and customer interaction market.
Call Center Learning Center
The online resource for call center management and operations.
CallCenterGlobe
CallCenterGlobe is dedicated to bringing the latest information, views articles and white papers to YOU, as a Call Center Professional.
CallCenterOps
Call Center Ops.com provides information to those who are involved in real-time customer service via a call center or help desk. Call centers are the critical link between a company and its customers. The growth in call centers has resulted in a strong demand for information about call center operations management and CallCenterOps is a site dedicated to help meet that need.
CallCenterTimes
Our vision is to earn the niche of 'one stop call center portal' through the strategic release of transactional communications that at once aids, and effectively supports the attainment of fiscal and operational objectives by our core target - call center operatives.
CallCenter IQ
Call Center IQ is your networking resource to meet the challenges you face everyday. Call Center IQ is designed for Call Center professionals who continuously strive for excellence. Based on years of services offered to thousands of your peers worldwide, Call Center IQ has gathered the most up-to-date, relevant and necessary information to help you transform your contact center into a world-class organization. Call Center IQ creates a learning atmosphere like no other by bringing together the best experts to share their knowledge and experience.
CallCenter Media Portal
CMP Information and its affiliates have developed the Call Center Media Portal as a source of the very best providers of call and contact center media data and event services together with key associations and trade bodies across Europe. Key marketing decision-makers from call & contact center suppliers will have access to information about the avenues open to them to promote their organization to call and contact centre professionals.
CRM Daily
'The Online Resource for Purchasing Decision-Makers' -- Contact Center Today covers the technology and management issues faced by contact center purchasing decision-makers.Topics include Call Center Management, Multichannel Management, Customer Service Rep Management, Customer Relationship Management (CRM), Real-Time Analytics, Systems & Applications, Voice Over IP (VoIP), Outsourcing, Network Infrastructure, and much more.
Contact Center World
ContactCenterWorld.com is the leading global support organization for the contact center industry around the world. We currently have over 80,000 corporate members of which 40% are at senior executive level within contact centers globally. The quality content on our site is what draws 7,500 unique users to us every day.
Contact Professional
Contact Professional provides useful management tools and resources to the contact center professional. Written for executives, managers and directors of contact centers, the editorial focuses on real world solutions to issues faced on a daily basis. From hiring and training to technology implementation, each article emphasizes ROI and increased efficiency within the contact center.
Customer Think
Customer Think is the world's #1 online community focused on Customer Relationship Management (CRM), a business strategy to get, keep, and grow the most profitable relationships. If you're in business, you need CRM!
CRMIndustry
Customers don't just deal with the support operation - they interact with accounting, sales, marketing - all departments of the company. Managing every customer communication channel, or customer relationship management (CRM), is key to the continued success of any enterprise. crmindustry.com provides members information and tools to successfully become a customer-centric company. Members are high-level decision makers responsible for Customer Relationship Management in their company. Titles include Director/VP/Manager of Marketing, Sales, and Customer Support.
CRMXChange
Founded in 1995, CRMXchange has long been recognized as a premiere destination on the Internet for the exchange of information and ideas on customer relationship management, sales, contact center, and telemarketing issues. Today, the site offers a wide variety of resources for CRM professionals. Through nearly a decade-long partnership with industry leaders and analysts, CRMXchange has developed unique insights into the kinds of business intelligence and professional development programs required for successful contact center operations. And as pioneers of the Internet, CRMXchange understands the profound role the Web can play in the all-important arena of peer-to-peer communication. Known by our audience as the “event site,” CRMXchange has gained a reputation as experts in the hosting and marketing of webcasts and other online events.
Customer Care Institute
The Customer Care Institute (CCI) is an international resource organization that assists Customer Care professionals with improving the delivery of corporate Customer Care. It focuses on issues found in the Customer Service, Consumer Affairs, Teleservices and Help Desk professions.
Destination CRM
Our goal at destinationCRM.com is to become the preferred Internet location for information, products, and services relevant to the CRM user marketplace. destinationCRM.com is dedicated to providing this pertinent information in a timely manner, thereby connecting decision makers and industry providers now and in the future.
Shared Insights
We are a leading provider of Business and IT education programs. Through regularly scheduled live events, conference calls and online activities, DCI/Shared Insights presents its members and other professionals with networking and continuing industry education that enables them to improve their personal and team performance.
Support Industry
supportindustry.com provides senior level service and support professionals direct access to information on the most relevant areas in customer support, including enterprise strategies, people issues, technology, trends and research. This data enables support professionals to benchmark and improve their customer support operation. Members are responsible for the help desk and customer support operation of their company. Titles include Director/VP/Manager of Customer Support and Help Desk, CEO, COO and CIO.
TelePlaza
TelePlaza is a web-based (ASP) call center marketing and public relations service of ROI Teleservicing Corp., a leading call center consulting and public relations firm that focuses exclusively on the call center industry. TelePlaza Organizes and Categorizes online contact center resources specifically focused on the call center industry. Our visitors are a “who's who” of leading call center, contact center and Fortune 1000 companies from across the entire telephone sales and customer service spectrum.
TMCnet
Over the last 33 years, TMC® has established itself as a leading full-service media company specializing in the communications and high-technology marketplace.
