Informiam Delivers Version 2.5 of ClearPath for Contact Centers

June 13, 2005
Informiam today announced the release of version 2.5 of its ClearPath for Contact Centers product. The release represents the next generation of call center software applications that go well-beyond simple report aggregation tools. The new release provides contact center customers the ability to instantly identify operational issues, determine problem root causes, and automatically take corrective action or receive recommendations on resolutions via the system itself.

In addition, version 2.5 leverages leading Intelligent Call Management (ICM) and Internet Protocol Contact Center (IPCC) technologies to deliver exceptional levels of business visibility for contact centers that use traditional, IP and converged communications systems. ClearPath for Contact Centers 2.5 also introduces Integrated Performance Indicators (IPI's) which aid contact center managers in gleaning insights from the real-time correlation of disparate performance metrics. For example, the Queue Depth Metric is able to monitor and correlate call volumes and available personnel resources in real-time, hence providing immediate notification to managers when resource imbalances are detected.

"This is a great milestone for Informiam. By combining the ClearPath Suite with best of breed ICM and IPCC solutions, enterprise contact centers can dramatically increase levels of service and optimize workflow like never before", states Stuart Granger President and COO of Informiam. "Informiam has proven that the ClearPath Suite can be rapidly installed and is interoperable with leading ICM and IPCC products. Therefore, customers can leverage their existing investments in leading network infrastructure."

"Before having the Informiam solution deployed we spent a lot of time and personnel resources in determining where our problems were rooted," said Guido Sacchi CIO CompuCredit Corporation. "With ClearPath in place, we now have the visibility to stay on top of what is going on and mobilize quickly to avoid business issues thanks to Informiam's simple and intuitive system."

The 2.5 version of ClearPath for Contact Centers will be generally available in June. In addition, Informiam will be demonstrating its latest technology innovations at Cisco Networkers show in Las Vegas on June 21-24.

About Informiam
Informiam and the ClearPath Suite of Solutions delivers a scaleable platform on which Fortune 1000 organizations obtain real-time information and navigate critical business operations. The ClearPath platform consolidates disparate data stores, correlates various business and productivity metrics, and communicates work-flows to a wide range of interactive displays and mobile devices. Informiam delivers ClearPath for Contact Centers, Technology Operations, and Business Operations to customers across a broad array of industries from Financial Services, Retail, and Telecommunications to Hospitality, Logistics and Healthcare. For more information, please visit www.informiam.com or call 1-866-630-8808.