Informiam Customer Deployments reach 20,000 Desktops

November 16, 2004
Informiam, a pioneer in Real-Time Business Optimization (RTBO) solutions, announced today that its customer deployments have grown to over 20,000 desktops in less than two years since its launch in late 2002. Informiam´s flagship product, ClearPathT, provides real-time actionable information enabling IT operations, contact centers and business operations to quickly diagnose, communicate and resolve critical events affecting their operations.

As a true testament to the value delivered by the Informiam solutions, and in response to growing pressures for improved business performance, all Informiam customers have expanded their initial ClearPath deployments to other core operational areas. Informiam has enjoyed market adoption across a broad spectrum of customers which range from Fortune 500 to mid-tier companies in the financial services, retail and telecommunications industry segments.

"Over the last two years, we have seen an explosion in market demand for enterprise visibility into the critical operational areas of business including the ability to diagnose and take action on issues in real-time," says Stuart Granger, President and COO of Informiam. "There is an intensified need to manage enterprise operations in real-time which is driven from a variety of pressure points including shrinking profit margins, increased competitive threats and intensified scrutiny and disclosure requirements-the Informiam solution uniquely meets this need."

Informiam solutions have delivered tangible, quantifiable returns for all its customers. An Atlanta-based Fortune 500 telecommunications company has expanded its deployment of ClearPath to manage all of its 22 enterprise contact centers and its IT operations. ClearPath's impact has extended from the executive suites to frontline managers providing real-time visibility to vital operational information. Its issue identification and resolution capabilities have allowed Informiam's customer to reduce the time it takes to diagnose an issue from hours to seconds. This type of real-time business optimization has delivered dramatic results including the ability to maintain high customer service levels while controlling costs and increasing revenue.

The rapid growth in our deployments are evidence that ClearPath is a corporate altering solution and that the significant gains delivered wit h a Real-time Business Optimization solution are real," says Ted Jurkuta, CEO of Informiam. "We expect to see a continuation of these repeat buying patterns from our existing customers as well as new customer acquisitions. The time of running critical operations only through historical data is dying and competitive businesses will no longer settle solely for trailing indicators to drive their operations."