Informiam Grows Installed Base by 500 Percent

Company Wraps Up Banner Year as Number of Customer Seats Will Increase to 150,000

ATLANTA, GA – December 14, 2006 – Informiam, the leader in Customer Experience Optimization, announced today a 500 percent increase in customer seat growth. This represents the addition of over 120,000 new seats in calendar year 2006.

“The increase in the number of seats becomes even more substantial when you take into consideration the number of customers impacted,” said Steve Kostyshen, Chairman of Informiam. “We estimate that somewhere around a billion customer interactions will be optimized next year with the help of Informiam solutions.”

Informiam Customer Base Increases Significantly
Much of the credit for the growth in seats comes from Informiam’s addition of new customers in 2006. While a substantial number of new customers come from the ranks of the Fortune 500, Informiam has also signed up new mid-sized enterprises as well.

“Organizations large and small now understand the importance of maximizing every customer interaction. For many customers, the contact center represents the most efficient and effective channel to meet customer demands” said Kostyshen. “As a result, organizations are coming full circle and recognizing that they have to invest in understanding the results of the contact center transaction if they are going to optimize their customer’s experience.”

Customer Optimization shows strong ROI
Customer growth was highly distributed and new customers were signed in Financial Services, Retail, High Technology, Logistics and Telecommunications.

According to Stuart Granger, Informiam president and COO “ When it comes to the ‘big 3’ areas of customer care (speed, quality and cost) our customers have shown strong returns through the use of our products. Many have reported millions of dollars of in ROI within a few months of going live with our software. As news of these results spread, we are seeing our customer adoption rate really take off!”

According to Kostyshen, “We have been hard at work this year and the results speak for themselves. As we head into 2007 we are even more excited about the new modules and features Informiam will be releasing to the market. Our current bookings indicate that 2007 growth will exceed even our impressive 2006 results.”

About Informiam
Informiam (www.informiam.com) is the pioneer in solutions that enable Fortune 1000 organizations to proactively optimize their customer’s experience. These next-generation solutions correlate business and productivity events, instantly alerting managers and supervisors to the contact center issues that matter, so they can effectively manage their resolutions before they damage customer relationships and business performance. Informiam delivers proactive contact center management solutions to customers across an array of industries, including Financial Services, Retail, Telecommunications, Hospitality, and Logistics. For more information, call 866-630-8808.