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Call Center Management Products
Informiam solutions are designed specifically for the end user. We understand that each organization is unique along with the challenges they face, therefore Informiam offers both conventionally packaged software as well as hosted solutions.
What Makes More Sense?
Watching the tape of last week’s game to determine why you lost or making real-time, game day adjustments to ensure a win? Every business day is “game day” with your customers. Real-time information about your operations helps ensure successful interactions. Yet most enterprises run by reviewing old data that was captured hours, days or weeks in the past.
Informiam's software is designed as a real-time solution that can:
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Few would disagree that the Internet has changed the dynamics of how customers expect vendors to handle service and support. The instant availability of information about companies, products and competitors has fundamentally altered customer behavior. Your customers expect you to function at their speed –not the other way around.
Performance optimization solutions must function in real time to allow you to take action immediately. After all, the average mid sized call center takes over 20,000 calls each and every day. Can you afford to wait hours, days, or weeks to identify problems and opportunities?
- Did customers get where they needed to be to be successfully handled?
- Which agents are struggling to complete orders or satisfy customer requests?
- What is the impact on costs, customer satisfaction and profits by not resolving issues now?
Who benefits from Informiam's software?
Informiam for Contact Centers provides a single pane of glass instead of a bank of monitors to help contact center operators quickly identify, understand and communicate changes to resolve critical events. Our software pinpoints adverse activities that reduce agent effectiveness and provides proactive notification of root cause issues in real-time. Learn more about Informiam for Contact Centers.
Informiam for Crisis Management creates a proactive, real-time management and communication environment that allows users to define and manage structured workflow to crisis and operating events. Informiam saves time and increases the quality of operations by reducing the efforts required to gather important information. Learn more about Informiam for Crisis Management.
