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Contact Center Resources
Informiam Demo
See the difference that Informiam for Contact Centers can make within your organization. Learn how leading fortune 1000 enterprise...more
April 3, Donna Fluss, President of DMG Consulting and Marsha Calfee
Real-Time Contact Center Performance Management: Benefits to the Enterprise...more
May 2008, Sheila McGee-Smith, Analyst and Marsha Calfee
Within and Beyond the Contact Center - Real-Time Proactive Business Management...more
Managing the Unexpected Before Things Get Out of Control
A Genesys and ICMI sponsored Podcasts: The Voice of ICM...more
Video Testimonial from CIO of CompuCredit
Guido Sacchi, CIO, for CompuCredit Corporation describes how the Informiam for IT... more
Video Case Study with AT&T
See how Informiam provides AT&T with a single view of its global contact centers enabling them to understand in real time the quality of service they deliver to their customers, manage proactively and solve issues as they occur. AT&T VP of System Hosting, Robert Watson and Informiam VP and General Manager, Stuart Granger present. view
Case Study - Informiam in Action
A detailed analysis of how Informiam for Contact Centers has helped reap $6.4 million in benefits... more
Real-Time Contact Centers: What the Competition Knows That You Don´t
The bar has been raised for contact center performance, and businesses must start managing contact... more
The Informiam Podcast
Grab your headphones and plug in to hear Informiam's expert opinion on issues around today's rapidly changing contact centers. more
Informiam for Contact Centers (.pdf)
Informiam's suite of solutions delivers a scalable platform that enables Fortune 1000... more
Informiam On Demand (.pdf)
Informiam OnDemand is the first hosted proactive management solution for contact centers...more
Informiam Call Analyzer (.pdf)
Informiam Call Analyzer monitors all your key performance statistics every second…more
Informiam Historical Analyzer (.pdf)
Informiam Historical Analyzer allows managers to create "on demand" analytics of historical information from any period…more
Informiam Frontline Advisor (.pdf)
Informiam Frontline Advisor monitors agent activities, performance statistics, and state of exceptions in real time….more
Informiam Workforce Utilization (.pdf)
Informiam Workforce Utilization allows organizations to see performance deviations in real time…more
Informiam Customer Relationship Management (.pdf)
Informiam Customer Relationship Management solution identifies trends and opportunities as they occur…more
Informiam for IT Operations (.pdf)
Providing business unit managers with a business-centric view of critical IT system events. The advantage... more
Informiam for Cisco (.pdf)
Leveraging existing investments in best of breed technology for enterprise routing and IP communications... more
Stay up to date on what's happening with today's real-time enterprises and their Contact Center operations... Click here to join.
Contact Center Associations
Associations for contact center professionals. Various sites sponsoring networking meetings and facilitate industry knowledge-gathering between individuals with like minded goals within the contact center space.
Contact Center Glossary
A unique glossary related to contact centers and call centers, with an extensive range of definitions and cross-references between related industry terms.
Additional Contact Center Resources
Various websites designed to give call center professionals access to information on the industry - these links include the latest news, articles, jobs, events and other call center related information.
