Webinars
Webinars
October 15, 2008, Take the Blindfolds Off Customer Care
How executives must gain real-time insight to operate at maximum efficiency...more
April 3, 2008, Donna Fluss, President of DMG Consulting and Marsha Calfee
Real-Time Contact Center Performance Management: Benefits to the Enterprise...more
May 2008, Sheila McGee-Smith, Analyst and Marsha Calfee
Within and Beyond the Contact Center - Real-Time Proactive Business Management...more
Managing the Unexpected Before Things Get Out of Control
A Genesys and ICMI sponsored Podcasts: The Voice of ICM...more
